Manages the front-line patient experience by handling the facility’s registration, check-in, and check-out processes. This role involves greeting patients, verifying insurance information, collecting payments, and ensuring all necessary documentation is completed accurately. The Patient Access Representative serves as the first point of contact for patients, providing excellent customer service and facilitating smooth and efficient patient flow. This position requires strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality and professionalism.
Education & Experience
High School Diploma or GED required.
Benefits
Medical, Dental, Vision, Retirement and Life Insurance.
Hazards & Physical Requirements
Prolonged periods of sitting and exertion up to 10 lbs. force.
Specific Requirements
Must be able to input and retrieve data accurately in a fast-paced environment.
Strong interpersonal and communication skills, with the ability to interact effectively with patients, families, and health professionals.
Ability to handle stressful situations calmly and empathetically, ensuring a positive patient experience.
Experience in resolving customer service issues with a focus on patient satisfaction.
Excellent organizational skills with a strong attention to detail to ensure accurate patient records and documentation.
Capability to maintain a high level of accuracy in data entry.
Ability to handle sensitive information with discretion and professionalism.
Strong critical thinking skills to assess and address patient concerns promptly.
Effective time management skills. Ability to work collaboratively with other team members.