At Schneider Regional Medical Center, we value your feedback and are committed to providing exceptional care. Whether you would like to recognize a staff member, share a suggestion, or report a concern, our Patient Relations team is here to help.
Compliments
If a member of our staff or volunteer made your experience exceptional, we’d love to hear about it. Your kind words and suggestions help recognize outstanding service and inspire our team to continue providing compassionate care.
Grievances and Concerns
If you have a concern or complaint, you may submit it verbally or in writing to the Patient Relations Department. Every concern is carefully reviewed, and we will work to provide a prompt and fair resolution.
Patients also have the right to file an external grievance with the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services (CMS), Division of Survey, Certification & Enforcement by calling (212) 616-2480.
Medicare patients may request an independent review of concerns regarding the quality of care or a premature discharge through the Virgin Islands Medical Institute Peer Review Organization (PRO) at (340) 712-2400 or (340) 712-2449.
If you have a concern regarding a HIPAA privacy violation, please contact the Compliance Officer at (340) 776-8311, Ext. 2242.
When contacting Patient Relations, please include your name, the date of your visit or stay, the department involved, a brief description of your concern, the names of anyone involved (if known), and the resolution you are seeking.
Contact Patient Relations
Patient Feedback Form
https://forms.office.com/Pages/ResponsePage.aspx?id=sv15XDMj0E-_zH9Gt3ISg7TU3Z-1FUhAp7XDO0Sc5e5URVNIN1lIR0ZTWlMzOTdVV05BVU5aSTA3VS4u&origin=QRCode
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
Address:
Schneider Regional Medical Center
9048 Sugar Estate
St. Thomas, USVI 00802
Phone: (340) 776-8311, Ext. 2315
