{"id":930,"date":"2023-04-25T19:34:27","date_gmt":"2023-04-25T19:34:27","guid":{"rendered":"https:\/\/srmedicalcenter.org\/?page_id=930"},"modified":"2026-07-13T11:49:19","modified_gmt":"2026-07-13T15:49:19","slug":"patient-feedback","status":"publish","type":"page","link":"https:\/\/srmedicalcenter.org\/?page_id=930","title":{"rendered":"Patient Feedback, Compliments, Concerns &amp; Grievances"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"930\" class=\"elementor elementor-930\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e5b2bdc e-flex e-con-boxed e-con e-parent\" data-id=\"e5b2bdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49affb5 elementor-widget elementor-widget-text-editor\" data-id=\"49affb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Schneider Regional Medical Center, we value your feedback and are committed to providing exceptional care. Whether you would like to recognize a staff member, share a suggestion, or report a concern, our Patient Relations team is here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aabdd0 elementor-widget elementor-widget-text-editor\" data-id=\"4aabdd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Compliments<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9373c9 elementor-widget elementor-widget-text-editor\" data-id=\"a9373c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If a member of our staff or volunteer made your experience exceptional, we&#8217;d love to hear about it. Your kind words and suggestions help recognize outstanding service and inspire our team to continue providing compassionate care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65e948c elementor-widget elementor-widget-text-editor\" data-id=\"65e948c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Grievances and Concerns<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1278571 elementor-widget elementor-widget-text-editor\" data-id=\"1278571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">If you have a concern or complaint, you may submit it verbally or in writing to the Patient Relations Department. Every concern is carefully reviewed, and we will work to provide a prompt and fair resolution.<\/p><p class=\"isSelectedEnd\">Patients also have the right to file an external grievance with the U.S. Department of Health &amp; Human Services, Centers for Medicare &amp; Medicaid Services (CMS), Division of Survey, Certification &amp; Enforcement by calling <strong>(212) 616-2480<\/strong>.<\/p><p class=\"isSelectedEnd\">Medicare patients may request an independent review of concerns regarding the quality of care or a premature discharge through the <strong>Virgin Islands Medical Institute Peer Review Organization (PRO)<\/strong> at <strong>(340) 712-2400<\/strong> or <strong>(340) 712-2449<\/strong>.<\/p><p class=\"isSelectedEnd\">If you have a concern regarding a HIPAA privacy violation, please contact the Compliance Officer at <strong>(340) 776-8311, Ext. 2242<\/strong>.<\/p><p>When contacting Patient Relations, please include your name, the date of your visit or stay, the department involved, a brief description of your concern, the names of anyone involved (if known), and the resolution you are seeking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c15da7 elementor-widget elementor-widget-text-editor\" data-id=\"6c15da7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 data-pm-slice=\"1 1 []\">Contact Patient Relations<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f521a56 elementor-widget elementor-widget-text-editor\" data-id=\"f521a56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>Patient Feedback Form<\/strong><br \/><a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=sv15XDMj0E-_zH9Gt3ISg7TU3Z-1FUhAp7XDO0Sc5e5URVNIN1lIR0ZTWlMzOTdVV05BVU5aSTA3VS4u&amp;origin=QRCode\">https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=sv15XDMj0E-_zH9Gt3ISg7TU3Z-1FUhAp7XDO0Sc5e5URVNIN1lIR0ZTWlMzOTdVV05BVU5aSTA3VS4u&amp;origin=QRCode<\/a><\/p><p class=\"isSelectedEnd\"><strong>Hours:<\/strong> Monday\u2013Friday, 8:00 a.m.\u20135:00 p.m.<\/p><p class=\"isSelectedEnd\"><strong>Address:<\/strong><br \/>Schneider Regional Medical Center<br \/>9048 Sugar Estate<br \/>St. Thomas, USVI 00802<\/p><p><strong>Phone:<\/strong> (340) 776-8311, Ext. 2315<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Schneider Regional Medical Center, we value your feedback and are committed to providing exceptional care. Whether you would like to recognize a staff member, share a suggestion, or report a concern, our Patient Relations team is here to help. Compliments If a member of our staff or volunteer made your experience exceptional, we&#8217;d love [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4008,"parent":875,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-930","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Patient Feedback, Compliments, Concerns &amp; Grievances - Schneider Regional Medical Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient Feedback, Compliments, Concerns &amp; Grievances - Schneider Regional Medical Center\" \/>\n<meta property=\"og:description\" content=\"At Schneider Regional Medical Center, we value your feedback and are committed to providing exceptional care. Whether you would like to recognize a staff member, share a suggestion, or report a concern, our Patient Relations team is here to help. Compliments If a member of our staff or volunteer made your experience exceptional, we&#8217;d love [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"Schneider Regional Medical Center\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-13T15:49:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2026\/02\/SRMC.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1760\" \/>\n\t<meta property=\"og:image:height\" content=\"990\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/\",\"url\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/\",\"name\":\"Patient Feedback, Compliments, Concerns &amp; Grievances - Schneider Regional Medical Center\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/srmedicalcenter.org\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/SRMC.jpg\",\"datePublished\":\"2023-04-25T19:34:27+00:00\",\"dateModified\":\"2026-07-13T15:49:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/#primaryimage\",\"url\":\"https:\\\/\\\/srmedicalcenter.org\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/SRMC.jpg\",\"contentUrl\":\"https:\\\/\\\/srmedicalcenter.org\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/SRMC.jpg\",\"width\":1760,\"height\":990},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/patient-feedback\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/srmedicalcenter.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Patients\",\"item\":\"https:\\\/\\\/srmedicalcenter.org\\\/patients\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Patient Feedback, Compliments, Concerns &amp; Grievances\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/#website\",\"url\":\"https:\\\/\\\/srmedicalcenter.org\\\/\",\"name\":\"Schneider Regional Medical Center\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/srmedicalcenter.org\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/#organization\",\"name\":\"Schneider Regional Medical Center\",\"url\":\"https:\\\/\\\/srmedicalcenter.org\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/srmedicalcenter.org\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/Frame.png\",\"contentUrl\":\"https:\\\/\\\/srmedicalcenter.org\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/Frame.png\",\"width\":336,\"height\":166,\"caption\":\"Schneider Regional Medical Center\"},\"image\":{\"@id\":\"https:\\\/\\\/srmedicalcenter.org\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Patient Feedback, Compliments, Concerns &amp; Grievances - Schneider Regional Medical Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/","og_locale":"en_US","og_type":"article","og_title":"Patient Feedback, Compliments, Concerns &amp; Grievances - Schneider Regional Medical Center","og_description":"At Schneider Regional Medical Center, we value your feedback and are committed to providing exceptional care. Whether you would like to recognize a staff member, share a suggestion, or report a concern, our Patient Relations team is here to help. Compliments If a member of our staff or volunteer made your experience exceptional, we&#8217;d love [&hellip;]","og_url":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/","og_site_name":"Schneider Regional Medical Center","article_modified_time":"2026-07-13T15:49:19+00:00","og_image":[{"width":1760,"height":990,"url":"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2026\/02\/SRMC.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/","url":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/","name":"Patient Feedback, Compliments, Concerns &amp; Grievances - Schneider Regional Medical Center","isPartOf":{"@id":"https:\/\/srmedicalcenter.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/#primaryimage"},"image":{"@id":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2026\/02\/SRMC.jpg","datePublished":"2023-04-25T19:34:27+00:00","dateModified":"2026-07-13T15:49:19+00:00","breadcrumb":{"@id":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/#primaryimage","url":"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2026\/02\/SRMC.jpg","contentUrl":"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2026\/02\/SRMC.jpg","width":1760,"height":990},{"@type":"BreadcrumbList","@id":"https:\/\/srmedicalcenter.org\/patients\/patient-feedback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/srmedicalcenter.org\/"},{"@type":"ListItem","position":2,"name":"Patients","item":"https:\/\/srmedicalcenter.org\/patients\/"},{"@type":"ListItem","position":3,"name":"Patient Feedback, Compliments, Concerns &amp; Grievances"}]},{"@type":"WebSite","@id":"https:\/\/srmedicalcenter.org\/#website","url":"https:\/\/srmedicalcenter.org\/","name":"Schneider Regional Medical Center","description":"","publisher":{"@id":"https:\/\/srmedicalcenter.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/srmedicalcenter.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/srmedicalcenter.org\/#organization","name":"Schneider Regional Medical Center","url":"https:\/\/srmedicalcenter.org\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/srmedicalcenter.org\/#\/schema\/logo\/image\/","url":"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2023\/04\/Frame.png","contentUrl":"https:\/\/srmedicalcenter.org\/wp-content\/uploads\/2023\/04\/Frame.png","width":336,"height":166,"caption":"Schneider Regional Medical Center"},"image":{"@id":"https:\/\/srmedicalcenter.org\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/pages\/930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=930"}],"version-history":[{"count":16,"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/pages\/930\/revisions"}],"predecessor-version":[{"id":5236,"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/pages\/930\/revisions\/5236"}],"up":[{"embeddable":true,"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/pages\/875"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=\/wp\/v2\/media\/4008"}],"wp:attachment":[{"href":"https:\/\/srmedicalcenter.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}