The Director of Patient Access is responsible for the administration, coordination and performance review of patient access functions across the organization including pre-registration, insurance verification, prior authorization, financial clearance, financial counseling and registration for hospital and clinic services. This position is responsible for developing strategy, policy, compliance assurance for patient scheduling, registration, financial counseling, and insurance verification. This leader seeks to identify and implement new and emerging strategies to increase efficiency, improve processes, and enhance the patient experience. The Director of Patient Access identifies opportunities to work with leaders in other areas-including corporate compliance, clinical services, case management, and the businesses office to ensure regulatory compliance, increase care coordination and improve process efficiency between departments. This position reports to the Chief Financial Officer or their designee. This person assumes responsibility and accountability for the duties of the position and is cognizant of the philosophy, standards, objectives, and policies of the Schneider Regional Medical Center and the Admitting Department.
Bachelor’s degree from an accredited college or university in Healthcare Administration, Business, or a related field, plus 3-5 years of experience working in Revenue Cycle or a related field. Relevant experience and education may be substituted to meet this qualification. Supervisory experience required. Applicable certifications will be beneficial.
National Association of Healthcare Access Management certification preferred, Excellent communication and interpersonal skills, Ability to negotiate and resolve conflicts and build teams; demonstrate creativity and flexibility; ability to operate in high-pressure situations; excellent organizational, planning, and project management skills, broad knowledge of healthcare administration practices and principles.